Contact information

The online shop milkysoup.xyz is run by MILKY SOUP ceramics – a brand of ceramics handmade by Mila Smaltsar in Warsaw, Poland. Below you’ll find the full seller details and every way to reach us.

Seller details

  • Full business name (as registered in CEIDG): MILKY SOUP ceramics Mila Smaltsar
  • Short name: MILKY SOUP ceramics
  • Owner: Mila Smaltsar – sole trader (jednoosobowa działalność gospodarcza) registered in CEIDG, the official Polish business register
  • Business address and correspondence address: ul. Skaryszewska 10 lok. 20, 03-802 Warszawa, Poland
  • NIP (Polish tax identification number): 1133173616
  • REGON (Polish statistical number): 544690265

You can check the business record in the company search on biznes.gov.pl (a Polish-language page) – just enter the NIP.

How to reach us

We usually reply within 1–2 business days.

Our shop and pickup point: Lekka

You can see and buy our ceramics in person at Lekka – sklep i pracownia ceramiczna (a ceramics shop and studio), ul. Ząbkowska 30, 03-735 Warszawa. You can also collect orders from our online shop there free of charge. You can drop in during the shop’s opening hours, which are on Google Maps. Order pickups and in-person returns are by prior arrangement – just email or call us first.

Please note: Lekka is our shop address, not our business address. Please send letters and parcels – including returns sent by post or courier – to the business address above.

Orders, returns, withdrawal and complaints

For anything about an order – including if you want to withdraw from the purchase or make a complaint about an item – email mila.smaltser@gmail.com or write to our business address. We respond to complaints within 14 days of receiving them. How to withdraw from the purchase (including the model withdrawal form) and how to make a complaint is explained in our returns and complaints policy.

For questions about your personal data, please use the same email address. You’ll find more in our privacy policy.

Other shop policies